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Cancellation Policy Reminder

Cancellations & Closures Policy for Private Lessons:

  • We cannot offer refunds or credits for missed lessons for any reason. If you must cancel a lesson, please contact your teacher ASAP. Your teacher will send a video lesson with materials tailored just for you if they can’t reschedule within 7 days. No-shows will not be offered make-up lessons, videos, or refunds.
  • Group classes: We cannot offer any reschedules, refunds, or credit if you have to miss a group session. We will do our best to send you notes or a video - or ask us if you can attend via Zoom.
  • Teacher cancellations: We are proud that our teachers are performing artists as well. We try to minimize conflicts in their schedules & thank you for your flexibility on occasion. If a teacher is unavailable during your regular lesson time, you may be assigned a guest teacher, offered a reschedule, or given credit on your account.
  • Online lessons: You or your teacher may switch from in-person to Zoom lessons as convenient.
  • Sick? For sick days, we are happy to accommodate by meeting online instead of in-person or (for private lessons) by creating a tailored video lesson for you to work through at your convenience. Please be considerate to others & stay home if you are unwell. Any students showing signs of illness may be asked to wear a mask or be sent home.
  • July & August only: We encourage your family to make memories over the summers! If you need to be gone in July or August, no problem. You can cancel your lesson in the Portal with 14 days' notice for no charge. (If you've already paid for that month, you'll get a credit on the following invoice.)

Cancellation Policy for Classes & Group Lessons

  • We cannot offer refunds or discounts for any group classes or group lessons that you miss for any reason. 
  • If you are sick, thank you for staying home! We will do our best to send you some notes about what we worked on, or even to bring you in to the class live via Zoom when feasible.
  • You will always receive a prorated refund or additional class for teacher cancellations, to be determined by studio management.

Student Portal Help

You can use your Portal login to manage your lesson reminders, check your account details or set up auto-pay, see your calendar, update your contact info, & more. Here are some helpful tips:

How to add the Student Portal to your Android device. (pdf)

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How to add the Student Portal to your iOS device. (pdf)

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How to make a payment. (pdf)

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How to join your Zoom lesson. (pdf)

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How to edit your credit card information. (pdf)

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How to verify your bank info. (pdf)

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How to register for an MME event. (pdf)

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How to sync your calendar. (pdf)

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How to upload files for your teacher. (pdf)

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How to track your practice time. (pdf)

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How to use the practice timer. (pdf)

Download

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